Refund policy
Returns Policy
We want our customers to love our products, so if your order doesn’t meet your expectations our team are here to help you out. Our Returns Policy applies to orders placed directly through our online store www.fishfeeder.au.
We have a 30-day return policy; which means you have 30 days from date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@fishfeeder.au. Please note that returns will need to be sent to the following address: PO Box 102, Mossman, QLD 4873, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Gift cards cannot be refunded, returned or redeemed for cash.
You can always contact us for any return question at email@fishfeeder.au.
Exchanges
Fish Feeder provide a size chart for customers to utilise when determining what size garments to order; it is the customers’ responsibility to order correct sized items.
If your return is accepted per the above Returns Policy eligibility, we offer the following exchanges:
- Size exchange of item/s. On receipt of your returned current size item/s along with a pre-paid self-addressed envelope (for the exchange to be sent back to you), we will ship your new size to you.
- Change of mind exchange for a different item. Store credit by way of gift card, to the item value of the original purchase less the original shipping cost amount, will be emailed to you (on receipt of returned item/s) to purchase another item.
You are responsible for paying the exchange shipping costs for the item/s you are returning and new item/s receiving. On payment, a return shipping label will be generated and emailed to you, simply print and return the items to your nearest Aus Post.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns of faulty items
All items are thoroughly inspected before being delivered to customers to ensure a high level of quality in the garments you purchase from us. We strive to provide the best quality products for our customers, therefore we appreciate being notified if our product isn’t up to standard. If you believe your item is faulty, please email email@fishfeeder.au with the following:
- Your name; and
- Order number; and
- Images and description of the fault, for review.
Fish Feeder will then assess your claim and advise if the fault appears to covered by our manufacturing warranty prior to arranging for the return of the item/s. This warranty does not cover any damage caused by misuse, neglect, accident, abrasion, exposure to extreme temperatures, solvents, acids, or normal wear and tear.
If the item is deemed as having a manufacturing fault, you will not incur any additional costs and will be offered a replacement item/s or refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, you’ll be automatically refunded on your original payment method.
Late or missing refunds (if applicable)
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please double check your bank account again, then contact your credit card company / bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@fishfeeder.au.
Need help or have a question?
Please email our friendly team at email@fishfeeder.au for assistance. Have a lovely day.